FAQ
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Q: Where is my order?
A: You can track your order by using the tracking number provided in your confirmation email or by logging into your account on our website. -
Q: How long does shipping take?
A: Shipping typically takes [insert time range, e.g., 3–7 business days], depending on your location and chosen shipping method. -
Q: What is your return policy?
A: We accept returns within [insert time, e.g., 30 days] of purchase. Items must be unused and in their original packaging. Please visit our Returns page for more details. -
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on your country. -
Q: How can I contact customer support?
A: You can reach our customer support team via email at [support@example.com] or by calling [insert phone number]. We're available [insert hours, e.g., 9 AM–5 PM, Monday–Friday]. -
Q: Can I change or cancel my order?
A: Changes or cancellations can be made within [insert time, e.g., 24 hours] of placing your order. Contact our support team as soon as possible. -
Q: Do you have a size chart?
A: Yes, we provide detailed size charts on each product page to help you choose the perfect fit. -
Q: Are there any discounts or promotions available?
A: Check our homepage or sign up for our newsletter to stay updated on the latest discounts and promotions. -
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options like [list others if applicable]. -
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact our support team immediately with your order number and photos of the item. We’ll resolve the issue promptly.